is an innovative Omni Channel solution that integrates AsteriskTM
with the Shuttle and Motion technologies,
developed in the Xenialab research center.
The solution is one of the best Contact Center management platform for
multi-channel - voice, chat, email, SMS, fax and custom channels (social, video ...) - through standard APIs.
XCALLY is currently used in over 50 countries, thanks to its ease of installation, setup and use.
The XCALLY Features & Plans are designed for every kind of Customer Care:
Inbound / Outbound / Blended Call Center or Omnichannel Contact Center!
Enjoy Voice, SMS, Web Chat, E-mail,
Fax and Social Channels on the
same unified solution!
- CONTACT MANAGEMENT
Manage your Customers' information
and keep track of their interactions
across multiple Channels!
- API OPEN CHANNEL
Develop your favorite custom channels (social networks, video...) in just few steps.
Your Agents will then manage Customer interactions inside a single Omnichannel Desktop interface.
- AGENT SOFTPHONE
Your Agents can login to their Queues, manage multiple Status and perform different Tasks,
according to their assigned Skills, using the Windows Motion Phone bar.
- REALTIME MONITORING
Use the Realtime panels to monitor your Agent's performances and to
make dynamical changes in case of urgency needs.
- ANALYTICS AND REPORTINGS
Analyze data and performances through our ready-to-use Reports
or build your own Reports tailored to your business goals.
- CUSTOM DASHBOARDS
Every Contact Center is unique: build your own custom Dashboards
to monitor and improve its performances!
- AUTOMATIONS & TRIGGERS
Make things automatically happen, according to previously defined timing and actions.
Maximise your Agents talk time using the Preview, Progressive or Predictive dialing.
- IVR SYSTEM
Easily design your IVR projects - Auto-attendant, Customer Satisfaction surveys,
Call back etc… - using the powerful drag&drop web GUI!
Choose your preferred Provider! Voice traffic is charged and billed separately
by your Voice Provider / Carrier in accordance with their terms and conditions.
- INSTALLATION AND LICENSING
Deploy Motion on dedicated server, virtual machine or even in the cloud. Choose your pricing model:
monthly flat rate or lifetime licenses based on concurrent agents and IVR channels.
Using our API you can connect
XCALLY with external custom apps or third-party apps:
Salesforce, SugarCRM, Freshdesk, Zendesk...
Choose the Plan that meets your Contact Center needs.
We provide Monthly, Annual or Lifetime licenses based on number of Concurrent Agents.
Available also Supervisor licenses and PBX Extension licenses.
XCALLY is the solution for call centers
developed in Italy by Xenialab, a passionate and professional team,
with specific experience and certifications on Asterisk™ and ITIL processes,
for the management of customer care.
The product has gained international recognition, it has been analyzed
as a case of success from UCLA (California) and it is now used in contact centers of all sizes,
who are looking for the flexibility provided by the latest versions of Asterisk™,
combined with a professional user experience for operators,
specific Web GUI for the management of multi-queue inbound and outbound processes,
and off-line / real-time advanced reporting tools. We know well the contact centers dynamics,
we develop Asterisk™ since he was born, we experienced the Voice over IP solutions since 1996...
today we are ready to provide an advanced VoIP product,
powerful and easy to use to improve your customer care!
and its p5.play extension.